All Posts

https://res.cloudinary.com/xenos-design/image/upload/v1711367125/Head_With_Ai_Chip_hg3jzm.jpg
ITSM
AI driving ITSM

How Artificial Intelligence Enhances IT Service Management

May 02 2025

Read: 4 minutes

https://res.cloudinary.com/xenos-design/image/upload/w_1000,ar_1:1,c_fill,g_auto,e_art:hokusai/v1689171680/ITSM/devops_lpb2ww.jpg
ITSM
Embracing Service Architecture

Using Service Architecture to improve your business

Apr 21 2025

Read: 4 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1740558962/ai_fbdpzk.jpg
ITSM
Embracing the future

AI-Driven ITSM for Enhanced Efficiency and User Experience

Feb 26 2025

Read: 2 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1735064357/JSM/JSM_ieirtg.svg
ITSM
JIRA Service Management

Efficiency through automation

Series: JSM, #11

Feb 25 2025

Read: 7 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1735064357/JSM/JSM_ieirtg.svg
ITSM
JIRA Service Management

Premium Features (Part 3)

Series: JSM, #10

Feb 18 2025

Read: 10 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1739093032/ichi/kyoto_t0jp4w.jpg
ITSM
Service Excellence

The Benefits of Applying Ichi-go Ichi-e to IT Security Operations

Series: ServEx, #8

Feb 16 2025

Read: 3 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1739093032/ichi/kyoto_t0jp4w.jpg
ITSM
Service Excellence

The Benefits of Applying Ichi-go Ichi-e to IT Operations

Series: ServEx, #7

Feb 15 2025

Read: 3 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1739093032/ichi/kyoto_t0jp4w.jpg
ITSM
Service Excellence

The Benefits of Applying Ichi-go Ichi-e to DevOps

Series: ServEx, #6

Feb 14 2025

Read: 3 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1739093032/ichi/kyoto_t0jp4w.jpg
ITSM
Service Excellence

The Benefits of Applying Ichi-go Ichi-e to ITSM Change Management

Series: ServEx, #5

Feb 13 2025

Read: 3 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1735064357/JSM/JSM_ieirtg.svg
ITSM
JIRA Service Management

Premium Features (Part 2)

Series: JSM, #9

Feb 13 2025

Read: 10 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1739093032/ichi/kyoto_t0jp4w.jpg
ITSM
Service Excellence

The Benefits of Applying Ichi-go Ichi-e to ITSM Incident Management

Series: ServEx, #4

Feb 12 2025

Read: 3 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1739093032/ichi/kyoto_t0jp4w.jpg
ITSM
Service Excellence

Embracing A Unique Approach to Service Request Management

Series: ServEx, #3

Feb 11 2025

Read: 3 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1739093032/ichi/kyoto_t0jp4w.jpg
ITSM
Service Excellence

Measuring Ichi-go Ichi-e in an ITSM Environment Using XLAs

Series: ServEx, #2

Feb 09 2025

Read: 3 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1739093032/ichi/kyoto_t0jp4w.jpg
ITSM
Service Excellence

Enhancing ITSM Engagement

Series: ServEx, #1

Jun 01 2021

Read: 2 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1735064357/JSM/JSM_ieirtg.svg
ITSM
JIRA Service Management

Premium Features (Part 1)

Series: JSM, #8

Feb 07 2025

Read: 8 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1735064357/JSM/JSM_ieirtg.svg
ITSM
JIRA Service Management

Agent Portal Guide

Series: JSM, #7

Jan 12 2025

Read: 30 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1735064357/JSM/JSM_ieirtg.svg
ITSM
JIRA Service Management

User Portal Guide

Series: JSM, #6

Jan 08 2025

Read: 30 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1735064357/JSM/JSM_ieirtg.svg
ITSM
JIRA Service Management

User Access Management

Series: JSM, #5

Jan 05 2025

Read: 12 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1735064357/JSM/JSM_ieirtg.svg
ITSM
JIRA Service Management

Project Settings (Part 3)

Series: JSM, #4

Jan 04 2025

Read: 20 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1735064357/JSM/JSM_ieirtg.svg
ITSM
JIRA Service Management

Project Settings (Part 2)

Series: JSM, #3

Jan 03 2025

Read: 30 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1735064357/JSM/JSM_ieirtg.svg
ITSM
JIRA Service Management

Project Settings (Part 1)

Series: JSM, #2

Dec 30 2024

Read: 30 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1735064357/JSM/JSM_ieirtg.svg
ITSM
JIRA Service Management

Introduction to JSM

Series: JSM, #1

Dec 24 2024

Read: 15 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1711367125/Head_With_Ai_Chip_hg3jzm.jpg
ITSM
AI Governance

Governing AI in the enterprise

Series: AI, #1

Mar 26 2024

Read: 3 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1689935214/ITSM/cmdb_mutrjg.jpg
ITSM
Config Management Database (CMDB)

Anachronism or still relevant?

Aug 28 2023

Read: 6 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1689172037/ITSM/xla_oizqsr.jpg
ITSM
Inside an XLA

Breaking down an XLA

Series: XLAs, #2

Aug 10 2023

Read: 4 minutes

https://res.cloudinary.com/xenos-design/image/upload/c_scale,w_400/v1686572056/Posts/large_nextjs_csxodu.png
Tech
Adding Latest posts…

Adding latest posts to your home page

Series: NextJS MD Blog, #3

Jul 27 2023

Read: 10 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1689171680/ITSM/devops_lpb2ww.jpg
ITSM
ITSM and DevOps

How to work more closely together…

Jul 25 2023

Read: 6 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1688324646/ITSM/sdp_wqvyhj.jpg
ITSM
Service Design Package

What is it and what should be included?

Jul 13 2023

Read: 7 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1687793384/ITSM/watermelon_tpcr40.jpg
ITSM
XLAs

Avoiding watermelons...

Series: XLAs, #1

Jul 06 2023

Read: 6 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1687597998/ITSM/agile_ix7qto.jpg
ITSM
Agile Service Management

What is its and why should you care about it?

Jun 29 2023

Read: 5 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1687547431/ITSM/ITSM_xoytht.jpg
ITSM
An Introduction to ITSM

What is its, where did it come from and why should you care about it?

Jun 23 2023

Read: 5 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1686572056/Posts/large_nextjs_csxodu.png
Tech
Filtering your Markdown posts

Add post filtering to your blog

Series: NextJS MD Blog, #2

Jun 21 2023

Read: 8 minutes

https://res.cloudinary.com/xenos-design/image/upload/c_scale,w_400/v1686572056/Posts/large_nextjs_csxodu.png
Tech
Creating a NextJS blogging website using Markdown

A quick guide to get you started

Series: NextJS MD Blog, #1

Jun 15 2023

Read: 10 minutes

https://res.cloudinary.com/xenos-design/image/upload/c_scale,w_400/v1686572055/Posts/large_rocket_02_wqu8o3.jpg
Tech
5 things to consider for your business website

Take the stress out of building a website for your business

Aug 15 2022

Read: 10 minutes

https://res.cloudinary.com/xenos-design/image/upload/c_scale,w_400/v1686572055/Posts/gallary_msc7oj.jpg
Tech
Securing your Media in WordPress

Ever wondered how to secure your uploaded media in WordPress?

Mar 21 2022

Read: 7 minutes

https://res.cloudinary.com/xenos-design/image/upload/c_scale,w_400/v1686565772/Posts/blue_samurai_b8hxdj.jpg
Tech
Efficiency through automation

Improve your business's efficiency through automation.

Jan 29 2022

Read: 7 minutes

https://res.cloudinary.com/xenos-design/image/upload/c_scale,w_400/v1686572055/Posts/gallary_msc7oj.jpg
Tech
Using images on your website

What images should you use on your website and where to get them from?

Jan 18 2022

Read: 5 minutes

https://res.cloudinary.com/xenos-design/image/upload/c_scale,w_400/v1675021518/Posts/small_large_samurai_01_c1444670be_95cf3de687.jpg
Personal
My freelance journey continues

My continued journey in the world of freelancing

Aug 07 2021

Read: 3 minutes

https://res.cloudinary.com/xenos-design/image/upload/v1686572056/Posts/large_nextjs_csxodu.png
Tech
Dynamic Metadata in NextJS

Understand how to include dynamic metadata in NextJS

Jul 16 2021

Read: 6 minutes

https://res.cloudinary.com/xenos-design/image/upload/c_scale,w_400/v1675021518/Posts/small_large_samurai_01_c1444670be_95cf3de687.jpg
Personal
I did it...

Jumping into the world of freelancing...

Jun 21 2021

Read: 2 minutes

https://res.cloudinary.com/xenos-design/image/upload/c_scale,w_400/v1686572055/Posts/large_king_01_xptn5d.jpg
Tech
Intro to Regex

A whistle-stop tour through the fundamentals of RegEx

Jun 16 2021

Read: 20 minutes

https://res.cloudinary.com/xenos-design/image/upload/c_scale,w_400/v1686572056/Posts/large_hipster_xllxim.jpg
Personal
My first #100DaysOfCode!

This was serious fun!

Jun 03 2021

Read: 8 minutes

https://res.cloudinary.com/xenos-design/image/upload/c_scale,w_400/v1624561137/Posts/small_warrior_monk_b1c7ec5234.jpg
Personal
Late to the party...?

Jumping into coding in my early forties was daunting!

Jun 02 2021

Read: 2 minutes

https://res.cloudinary.com/xenos-design/image/upload/c_scale,w_400/v1686572055/Posts/large_pilot_il7pxo.jpg
Personal
This is me...

A little bit more about me...

Jun 01 2021

Read: 3 minutes