All Posts

Zero Ticket IT and Agentic AI: The End of the Ticket-Centric Model?

Agentic AI and the emerging Zero Ticket IT concept are challenging the ticket-centric operating mode...

Series: AI, #3

Jun 15 2026

Read: 8 minutes

A Day in the Life of an IT Service Architect

The role of IT Service Architect sounds fun on a LinkedIn profile and feels considerably less fun on...

Jun 08 2026

Read: 10 minutes

ITSM and AI Governance: A Partnership Whose Time Has Come

AI adoption is accelerating across enterprises, but who governs it when things go wrong? The answer ...

May 25 2026

Read: 6 minutes

Multi-Agent Capital System

How I designed a fleet of specialised AI agents governed by hard mathematical constraints — and why ...

Series: Code with Claude, #4

May 18 2026

Read: 4 minutes

Release and Deployment Management in the Age of Vibe Coding

Vibe coding is accelerating software delivery beyond what traditional release pipelines were designe...

May 11 2026

Read: 7 minutes

Building: Contrails & Cordite

Design notes on building a WW2 aircraft reference site in Next.js with a three-tier image fallback s...

Series: Code with Claude, #3

May 09 2026

Read: 5 minutes

Building: The Naval Archive

Design notes on building a WW2 warship enthusiast site with Next.js and Tailwind CSS...

Series: Code with Claude, #2

May 04 2026

Read: 7 minutes

Service Design as Code: The Future of Consistent IT Service Delivery

What if your Service Design Document was a living, version-controlled artefact instead of a Word fil...

Series: Service Design as Code, #1

May 04 2026

Read: 7 minutes

ITIL® 4 vs ITIL® (Version 5): Key Differences Explained

A breakdown of the key differences between ITIL® 4 and ITIL® (Version 5), what has changed, and what...

Apr 27 2026

Read: 10 minutes